Help & FAQ
How long does it take to build a site?
Typically 7–21 days depending on the plan. You receive a precise timeline after the first consultation.
How do I pay?
We accept bank transfer. All payment details are sent in the pro-forma invoice after we agree the scope.
Can I upgrade my plan later?
Yes. Upgrades are available at any time — you only pay the difference.
What if I'm not satisfied?
All plans include a 14-day money-back guarantee if we don't deliver what was agreed.
Do you offer site maintenance?
Yes — monthly maintenance covers backups, updates, content changes and technical support.
How do I contact you?
Fastest via the form at /en/contact or email.
Legal status of the service provider
Web Agency currently operates as an independent professional collective — the services described on this website are delivered by natural persons (individual professionals), depending on the scope of each engagement, and not by a registered legal entity. This is a transparent, transitional model while the business is being formalized into a registered company, and it in no way limits the quality, delivery timelines or contractual commitments made to our clients.
Every project is covered by a written offer / pro-forma invoice that clearly defines the scope, price, timeline and the responsible person. Payments are made to a personal bank account of the responsible individual with a proper payment reference; upon request we provide a written confirmation of receipt, and once the business is formally registered a retroactive accounting document may be issued in line with applicable regulations.
For any legal question, complaint or personal-data request, please reach out through the contact form — we respond in writing within the timeframes defined in the Privacy Policy and the Terms of Service.
Contact: info@web-agency.rs · +381 60 1677 005 · services provided by natural persons (business registration in progress)