GDPR compliance

Web Agency operates in line with the EU General Data Protection Regulation (GDPR — EU 2016/679) and the Serbian Personal Data Protection Act.

Legal basis for processing

Contract — to deliver the ordered service.
Consent — for newsletters and marketing communications.
Legitimate interest — for analytics and site improvement.

Retention

Data is kept for a maximum of 3 years from the last contact, unless a longer period is required by law (e.g. accounting obligations).

Your GDPR rights

Right of access, rectification and erasure.
Right to restrict processing and object.
Right to data portability.
Right to lodge a complaint with the supervisory authority.

Exercising your rights

Send a request via the contact form. We will respond within 30 days.

Data security

We use encryption in transit (HTTPS) and at rest, restrict access to authorized staff only, and host with GDPR-compliant providers.

Legal status of the service provider

Web Agency currently operates as an independent professional collective — the services described on this website are delivered by natural persons (individual professionals), depending on the scope of each engagement, and not by a registered legal entity. This is a transparent, transitional model while the business is being formalized into a registered company, and it in no way limits the quality, delivery timelines or contractual commitments made to our clients.

Every project is covered by a written offer / pro-forma invoice that clearly defines the scope, price, timeline and the responsible person. Payments are made to a personal bank account of the responsible individual with a proper payment reference; upon request we provide a written confirmation of receipt, and once the business is formally registered a retroactive accounting document may be issued in line with applicable regulations.

For any legal question, complaint or personal-data request, please reach out through the contact form — we respond in writing within the timeframes defined in the Privacy Policy and the Terms of Service.